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Contact us at (919) 424-1867 or Schedule Service Below
Contact us at (919) 424-1867 or Schedule Service Below

Privacy policy

This Privacy Policy describes how applianceoverhaul.com (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

1. Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual (“Personal Information”).

Examples include:

  • Device information
    Collected automatically via cookies, log files, web beacons, tags, or pixels.
    Includes browser version, IP address, time zone, viewed sites or products, search terms, interaction data.
    Purpose: To load the Site accurately and perform analytics to optimize user experience.
    Disclosure: Shared with our processor Shopify.

  • Order information
    Collected from you directly.
    Includes: name, billing/shipping address, payment info (credit card numbers), email, phone.
    Purpose: To fulfill your orders, process payments, arrange shipping, send invoices/order confirmations, and communicate with you.
    Disclosure: Shared with our processor Shopify.

  • Customer support information
    Collected from you.
    Purpose: To provide customer support.
    Disclosure: As applicable.

2. Sharing Personal Information

We do not share your personal or mobile information with third parties for marketing purposes under any circumstances.

Data sharing is strictly limited to the purposes necessary for providing our services and complying with legal obligations.

3. Use and Sharing of Consumer Data

We collect consumer data—including your name, contact details, order data, and interaction history—to fulfill orders, support customer service, process payments, and improve our services.

Your data may be shared with service providers like Shopify, payment processors, and shipping partners only for these purposes. We do not share your personal or mobile information with third parties for marketing or advertising.

4. Contact Information

If you have questions or wish to exercise your rights regarding your Personal Information, please contact us at:

5. Data Transfer Restrictions

We do not transfer your personal data to external organizations under any circumstances, even with your consent. We implement strict internal policies and technical measures to prevent unauthorized sharing or access to your data.

6. Behavioral Advertising

We use your Personal Information to provide targeted advertisements or marketing communications.

Opt-out of targeted advertising:

7. Using Personal Information

We use your Personal Information for:

  • Offering products and services
  • Processing payments
  • Shipping and order fulfillment
  • Communicating updates, offers, and news

8. Lawful Basis (GDPR)

If you are a resident of the European Economic Area (“EEA”), our lawful bases for processing your data include:

  • Your consent
  • Performance of the contract
  • Compliance with legal obligations
  • Protecting vital interests
  • Public interest tasks
  • Legitimate interests (balanced against your rights)

9. Retention

We retain your Personal Information as long as necessary to fulfill the purposes outlined, or until you request deletion.

10. Automatic Decision-Making

We engage in limited automated decision-making for fraud prevention, such as deny lists of IP addresses and credit cards, lasting hours or days.

11. Selling Personal Information

Our Site does not sell your personal or mobile information.

  • Categories of information sold: None
  • How to opt-out: Not applicable
  • Minors: We do not sell data of minors under 16
  • Incentives: Not applicable

12. GDPR Rights

You can access, correct, update, or delete your data by contacting us at:

Your data is processed initially in Ireland and transferred outside Europe (Canada, US). Details: https://help.shopify.com/en/manual/your-account/privacy/GDPR.

13. CCPA Rights

California residents may request access, correction, or deletion of their Personal Information. To exercise these rights, contact us at:

Authorized agents may also submit requests on your behalf.

14. Cookies

 

A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance, whether it’s their first time visiting or if they are frequent visitors.

We use the following cookies to optimize your experience on our Site and to provide our services.


The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.

You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.

Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as www.allaboutcookies.org.

Additionally, please note that blocking cookies may not completely prevent how we share information with third parties such as our advertising partners. To exercise your rights or opt-out of certain uses of your information by these parties, please follow the instructions in the “Behavioral Advertising” section above.

15. Do Not Track

Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.

16. Changes to This Policy

We may update this Privacy Policy periodically. Updates will be posted here.

17. Additional Messaging Terms & Conditions

Message Description:
You will receive account-related SMS messages about scheduling, updates, and feedback.

Message Frequency:
Up to 4 messages per month (varies).

Message & Data Rates:
Standard rates apply. Your carrier’s charges may apply.

Opt-Out Instructions:
To stop receiving messages, text STOP or UNSUBSCRIBE.
For help, text HELP.

18. Contact Us:

  • If you have questions or wish to contact us regarding your data or this policy, please email us at support@applianceoverhaul.com or call 919-424-1867.
  • For assistance, text HELP.